Work from home at Cognizant - 35k - 50k (Apply Now)

 Job Summary

We are looking for a dedicated Senior Process Executive - HC with 0 to 3 years of experience in contact center operations. The ideal candidate will have expertise in IVR and Healthcare call center domain. This is a work from home position with night shifts. This role involves ensuring efficient call center operations and providing exceptional customer service.

Highligts

• Job Position: Senior Process Server Executive
• Company: Cognizant
• Qualification : Any graduate, Post Graduate Can Apply
• Location- Work From Home
• Salary: 3-6 LPA
• Agee Limit:  Minimum Age Should be 18 Years, Maximum Age Limit is Not Mentioned
• Experience: 0-2 Years of experience
• Job Type: Full Time
• Application begins:- Already Started
• Last Date:- Apply As soon as possible

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Follow communication scripts when handling a variety of topics.
• Identify customer needs, clarify information, research every issue and provide solutions.
• Handle customer complaints, providing appropriate solutions and alternatives within deadlines.
• Keep a record of all conversations in our call center database in an understandable manner.
• Meet individual/team qualitative and quantitative goals.
• Provide accurate, valid and complete information using the right methods/tools.
• Follow-up with customers to ensure their issues are resolved.
• Collaborate with team members to achieve superior results.
• Maintain a high level of professionalism and patience with customers.
• Use IVR systems to manage call flow and improve customer experience.
• Ensure compliance with healthcare regulations and standards.
• Stay updated on industry trends and best practices to improve service delivery.

Qualifications

• Have a strong understanding of contact center operations.
• Have experience with IVR systems and their functionalities.
• Demonstrate knowledge of healthcare call center operations.
• Exhibit excellent communication and interpersonal skills.
• Show proficiency in using call center software and tools.
• Have the ability to handle stressful situations calmly and effectively.
• Possess strong problem-solving skills and attention to detail.
• Be able to work night shifts and adapt to a work-from-home model.
• Maintain a high level of customer service and satisfaction.
• Be self-motivated and able to work independently.
• Show a commitment to continuous learning and improvement.
• Have a basic understanding of healthcare regulations and compliance.
• Be able to work collaboratively with team members to achieve common goals.

The Cognizant Community:

We are a high-caliber team that appreciates and supports each other. Our people maintain an energetic, collaborative, and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates worldwide.
• We don't just dream of a better way - we make it happen.
• We care for our people, clients, company, communities, and environment by doing the right thing.
• We create an innovative environment where you can create the right career path for you.

About Us:

Cognizant is one of the world's leading professional services firms, transforming clients' business, operating, and technology models for the digital age. Our unique industry-based, consultative approach helps clients imagine, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the world's most admired companies. Learn how Cognizant helps clients go digital at www.cognizant.com

Our Commitment to Diversity and Inclusion:

Cognizant is an equal opportunity employer that embraces diversity, supports equality and values ​​inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcomed. Your application and candidacy will not be considered on the basis of race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic outlined by federal, state or local laws.

If you have a disability that requires a reasonable accommodation to search for a job opportunity or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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