People deserve more from their money. More visibility, more control and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products – including spending, saving, investing, trading, traveling and more – helps our 50+ million customers get more from their money every day.
As we continue our rapid growth, 2 things are vital to our success: our people and our culture. In recognition of our great employee experience, we have been certified as a Great Place to Work™. To date, we have over 10,000 people around the world, working from our offices and remotely, to help us achieve our mission. And we’re looking for even more amazing people. People who love building great products, redefining success and turning the complexity of a messy world into the simplicity of a beautiful solution.
About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also the internal customer-champions, working closely with product teams to ensure users stay at the forefront of everything Revolut does 🚀
We're looking for a Customer Support superstar to join our team as a Support Specialist. This role isn't just about ticking tickets and answering calls quickly, it's about providing a truly "wow" level of service to our global customer base 🎁 We don't want script readers, but fast-acting problem solvers.
If you don't see your long-term future in Customer Support, that's okay too. We take a lot of time to train you so you'll be ready to work in any other team in the company, should you decide to make the switch.
👉 We're a global financial super app, so we need to be available 24/7. This sometimes means working nights and weekends. We will compensate you for night shifts, but we understand this is still not for everyone, so please take this into consideration before applying.
What you'll do
- Providing a great customer experience to our users so that Revolut users feel safe when using our service
- Providing great customer service via our in-app live chat, phone and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to deal with any customer issues
What you'll need
- Fluent in English (minimum C1)
- Bachelor's degree or equivalent
- Excellent communication skills
- Ability to explain complex issues in an easy and understandable way
- Strong writing skills and great numeracy and IT skills
- Strong attention to detail and analytical skills
- Empathy and love for helping people
- Being driven, self-motivated and a highly flexible team player
- An independent, problem-solving attitude
Nice to have
- Prior customer support experience
- Fluent in multiple languages
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